Cookies are small text files that websites store on your device (computer, smartphone, tablet) while you browse. They are used to ensure websites function correctly, improve the user experience, and remember user preferences.
In addition to traditional cookies, this site also uses browser local storage technologies, specifically localStorage and sessionStorage. These technologies work similarly to cookies, allowing the site to store data locally on the user’s device, but they differ in duration and transmission method: localStorage data persists until manually cleared, while sessionStorage data is deleted when the browser tab is closed. Unlike cookies, this data is not automatically transmitted to the server with each request.
In this document, the term “cookie” is used broadly to include all these local storage technologies, unless otherwise specified.
Below is a complete list of all cookies and local storage technologies used by ReachLoop, organized by category.
| Name | Type | Purpose | Duration |
|---|---|---|---|
| __clerk_* | Cookie (essential) | Authentication & session management via Clerk | Session / 1 year |
| __client_uat | Cookie (essential) | Clerk authentication token | Session |
| cookie_consent_accepted | localStorage | Records cookie banner dismissal | Persistent |
| Name | Type | Purpose | Duration |
|---|---|---|---|
| agent-draft | localStorage | Auto-saves agent creation form progress | Persistent (cleared on creation) |
| reachloop-tour-seen | localStorage | Records if product tour was viewed | Persistent |
| theme | localStorage | User’s dark/light mode preference | Persistent |
| NEXT_LOCALE | Cookie | Preferred language (it/en) | 1 year |
| Provider | Name | Purpose | Duration |
|---|---|---|---|
| Clerk | Session cookies | Authentication | Session |
| Convex | Connection tokens | Real-time database connection | Session |
Technical/essential cookies: pursuant to art. 122 of the Italian Privacy Code (Legislative Decree 196/2003) and the Guidelines of the Italian Data Protection Authority (Garante Privacy) on cookies and other tracking tools dated June 10, 2021, essential technical cookies do not require prior consent from the user, as they are strictly necessary for the provision of the requested service.
Functional cookies: are processed on the basis of the legitimate interest of the Data Controller pursuant to art. 6(1)(f) of the GDPR (EU Regulation 2016/679). These cookies are necessary to ensure an optimal user experience (saving language preferences, theme, agent creation progress) and do not involve any processing of personal data for profiling purposes.
No profiling, analytics, or advertising cookies are used by ReachLoop. We do not use Google Analytics, Facebook Pixel, or any other tracking tools for marketing or advertising purposes.
An informational banner is displayed for transparency, in compliance with the information principle set forth by the GDPR.
ReachLoop uses third-party services exclusively for technical purposes. None of these services install profiling, tracking, or marketing cookies.
We do not use advertising, analytics, or marketing cookies of any kind. Specifically, the following are not present: Google Analytics, Google Ads, Facebook Pixel, LinkedIn Insight Tag, tracking pixels, or any other advertising profiling tools.
You can manage your cookie preferences directly from your browser. Here are instructions for the most common browsers:
Important note: disabling essential cookies (particularly Clerk cookies) may prevent the authentication service from functioning correctly and make it impossible to access the platform.
How to clear localStorage data:you can clear data stored in localStorage using your browser’s developer tools. Open the developer tools (typically by pressing F12), navigate to the Application tab (or Storage), select Local Storage, and delete the desired entries.
The cookies and technologies used by ReachLoop have the following durations:
agent-draft is cleared upon completion of agent creation).This Cookie Policy may be updated periodically to reflect changes to the cookies used or regulatory requirements. The date of the last update is shown at the top of the page. We encourage you to review this page regularly to stay informed about how we use cookies.
For any questions or requests regarding the cookies and local storage technologies used by ReachLoop, you can contact us at: privacy@reachloop.io
ReachLoop is a product of NuMa Menu S.r.l.
Registered Office: Corso XXII Marzo, 4 — 20135 Milano (MI), Italia
VAT Number: IT14573500965