Terms and Conditions

For the purposes of these Terms and Conditions, the following definitions apply:

• Service: the SaaS platform “ReachLoop”, accessible via the web, enabling AI-powered automation of LinkedIn outreach activities.
• Platform: the entirety of the web application, APIs, servers, and technological infrastructure that comprise ReachLoop.
• User: any natural or legal person who registers for and uses the Service.
• Agent: a configurable entity created by the User within the Platform that automatically performs LinkedIn outreach actions according to parameters defined by the User (purpose, methodology, communication style, rules, search filters, context documents).
• Prospect: a LinkedIn profile identified by the Agent through automated search and stored in the User’s database as a potential contact.
• LinkedIn Account: the User’s LinkedIn account connected to the Platform via the Unipile service for the execution of automated actions.
• AI-Generated Content: any text produced by the artificial intelligence models (OpenAI GPT-5.4 mini) integrated into the Service, including first messages, follow-ups, and other automatically generated textual content.
• Owner: NuMa Menu S.r.l., with registered office at Corso XXII Marzo, 4 — 20135 Milano (MI), Italy, VAT IT14573500965, owner and operator of the Service.

Access to and use of the ReachLoop Service are subject to full and unconditional acceptance of these Terms and Conditions. By registering, accessing, or using the Service in any way, the User declares that they have read, understood, and accepted these Terms.

If the User does not accept even part of these Terms, they must immediately cease using the Service and request deletion of their account.

NuMa Menu S.r.l. reserves the right to unilaterally modify these Terms at any time. Changes will be communicated to the User with at least 30 (thirty) days’ prior notice via email and/or in-app notification. Continued use of the Service after the notice period expires constitutes acceptance of the modifications. Each version of the Terms will be identified by the last-updated date shown at the top of this document.

ReachLoop is a SaaS (Software as a Service) platform that enables Users to automate LinkedIn outreach activities through configurable AI-powered agents. The Service includes, without limitation:

• Automated prospect search on LinkedIn based on User-defined filters;
• Automated profile views of prospects (warm-up);
• Sending connection requests with configurable pacing and automation;
• Sending personalized messages after connection acceptance;
• Sending automated follow-up messages (up to 3);
• CRM dashboard for managing prospects and conversations;
• Configuration of sending windows and rate limits.

The Service is provided “as is” and may be subject to changes, updates, or interruptions without prior notice. ReachLoop may include features in beta or early-access phase, which are provided without guarantee of stability or continuity and may be removed or modified at any time.

ReachLoop is not an official LinkedIn product and is not affiliated with, sponsored by, or endorsed by LinkedIn Corporation.

To use the Service, the User represents and warrants that they:

• Are at least 18 years of age and have full legal capacity to act;
• Hold a valid and active LinkedIn account in compliance with LinkedIn’s terms of service;
• Are acting on their own behalf or, if acting on behalf of a legal entity, are duly authorized to bind such entity to these Terms;
• Are not subject to restrictions, suspensions, or bans from LinkedIn at the time of registration;
• Are in compliance with all applicable laws and regulations in their jurisdiction regarding use of the Service.

NuMa Menu S.r.l. reserves the right to verify User eligibility and to refuse, suspend, or terminate access to the Service if any of the above representations prove false or incomplete.

To access the Service, the User must register by creating an account through the authentication system provided by Clerk. The User agrees to:

• Provide truthful, accurate, and complete information at the time of registration and to keep it up to date;
• Maintain the confidentiality of their access credentials and not share them with third parties;
• Not create more than one account per natural or legal person, unless expressly authorized in writing by the Owner;
• Not share, transfer, or allow third parties to use their account;
• Immediately notify the Owner of any unauthorized use of their account or any security breach.

The User is solely responsible for all activities carried out through their account. NuMa Menu S.r.l. shall not be liable for any damages arising from the unauthorized use of the User’s account.

The User acknowledges and accepts that the Service operates through automated actions (bot)performed on the User’s LinkedIn account. Below is a detailed description of all automated actions performed by the Platform:

6.1 Prospect Search

The Agent performs automated searches on LinkedIn using the filters configured by the User (industry, role, location, keywords, company). The resulting profiles are saved as Prospects in the User’s database.

6.2 Warm-up (Profile Views)

Before sending a connection request, the Agent automatically visits the Prospect’s LinkedIn profile. This action generates a profile view notification for the Prospect. The default warm-up period is 2 days.

6.3 Connection Requests

The Agent sends LinkedIn connection requests to Prospects. Requests are sent without AI-generated personalized notes; automated personalization is applied to post-connection messages and follow-ups based on the Prospect’s profile, the Agent’s configuration, and any context documents uploaded by the User.

6.4 Post-Connection Messages

After the connection request is accepted, the Agent automatically sends an AI-generated personalized message to the connected Prospect.

6.5 Follow-up Messages

If the Prospect does not reply, the Agent may send up to 3 automated follow-up messages at User-configurable intervals. The follow-up content is AI-generated with progressively different tone and approach.

6.6 Rate Limits and Pacing

To reduce the risk of detection and LinkedIn account suspension, the Service applies the following limits (configurable by the User within allowed maximums):

• Maximum of 25 connection requests per day;
• Interval of 3-5 minutes between actions;
• Configurable sending windows (days of the week and hours);
• Respect for the User’s timezone.

The User is solely responsible for all actions performed by the bot on their LinkedIn account. NuMa Menu S.r.l. shall not be liable for any consequences arising from the use of automated features, including but not limited to: suspension or closure of the LinkedIn account, loss of connections, reputational damage.

The User is required to verify that the use of automated features complies with LinkedIn’s Terms of Serviceand all applicable laws. The User acknowledges that automation may violate LinkedIn’s terms and accepts the risk associated therewith.

The User agrees to use the Service in compliance with these Terms, applicable laws, and LinkedIn’s terms of service. In particular, the User undertakes to:

• Comply with LinkedIn’s Terms of Service, including policies related to automation, scraping, and platform usage limits;
• Not use the Service to send spam, unsolicited bulk messages, or communications that could be considered harassment, threats, or offensive content;
• Not use the Service for illegal activities, including but not limited to: unlawful collection of personal data, infringement of third-party intellectual property rights, fraud, phishing, or any activity contrary to public order;
• Assume full responsibility for all content sent through the Service, including AI-Generated Content, which the User is required to review before sending when the review feature is enabled;
• Not attempt to circumvent rate limits, security mechanisms, or restrictions of the Service;
• Not reverse engineer, decompile, disassemble, or attempt to extract the source code of the Service;
• Not resell, sublicense, or distribute the Service or access thereto to third parties without the written authorization of the Owner.

Violation of any of the above obligations constitutes grounds for immediate suspension or termination of the account, without prejudice to the Owner’s right to seek compensation for damages.

The Service uses third-party artificial intelligence models (OpenAI GPT-5.4 mini) to generate textual content, including first messages, follow-ups, and other automated outreach copy. The User acknowledges and accepts the following:

• AI-Generated Content is produced automatically based on the Prospect’s profile, the Agent’s configuration, and context documents provided by the User;
• The AI may generate inaccurate, inappropriate, or misleading content. NuMa Menu S.r.l. does not guarantee the accuracy, relevance, completeness, or appropriateness of generated content;
• The User is required to review and approve generated content before sending, if the review feature is enabled;
• The User is considered the legal owner and author of all messages sent from their LinkedIn account, regardless of whether they were AI-generated;
• NuMa Menu S.r.l. assumes no liability for AI-Generated Content, including any damages, losses, or liabilities arising from the sending or content thereof;
• AI-Generated Content does not constitute legal, financial, professional, or any other type of advice.

The Service is offered with the following subscription plans:

9.1 Trial Plan (Free Trial)

• Duration: 7 days, with automatic expiration;
• Limitations: 1 agent, maximum 5 connections per month;
• At the end of the trial period, the account will automatically transition to “expired” status and active agents will be paused;
• No credit card is required for the trial period.

9.2 Pro Plan

• Cost: €29/month;
• Up to 5 agents; usage limits higher than the Trial plan;
• Automatic monthly renewal until cancellation;
• Payments processed through the Polar payment processor.

9.3 Cancellation and Refunds

The User may cancel their subscription at any time through the account settings. Cancellation will take effect at the end of the current billing period. No pro-rata refunds are provided for the remaining subscription period.

9.4 Price Changes

NuMa Menu S.r.l. reserves the right to modify subscription plan prices with at least 30 (thirty) days’ prior notice. Price changes will apply from the next renewal period. Users who do not accept the price change may cancel their subscription before the renewal date.

10.1 Service Ownership

The ReachLoop Service, including but not limited to software, source code, algorithms, graphical interfaces, design, logos, trademarks, documentation, and any other related materials, is the exclusive property of NuMa Menu S.r.l. or its licensors. All intellectual property rights are reserved. Use of the Service does not grant the User any intellectual property rights in the Service itself.

10.2 AI-Generated Content

The User receives a non-exclusive usage right over AI-Generated Content produced through the Service. NuMa Menu S.r.l. does not claim ownership of messages generated on behalf of the User but reserves the right to use aggregated and anonymized data to improve the Service.

10.3 User License

The User grants NuMa Menu S.r.l. a limited, non-exclusive, and revocable license to process, elaborate, and transmit the data and content provided by the User for the sole purpose of delivering the Service, including AI content generation and execution of automated actions on the User’s LinkedIn account.

To the maximum extent permitted by applicable law, NuMa Menu S.r.l. shall not be liable for:

• Indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, reputational damage, or business interruption;
• Suspension, restriction, or closure of the User’s LinkedIn account resulting from the use of the Service or its automated features;
• Loss of Prospects, connections, or business opportunities;
• AI malfunctions, including inaccurate, inappropriate, or harmful content generated by artificial intelligence models;
• Service downtime, whether planned or unplanned;
• Interruptions, changes, or malfunctions of third-party services (LinkedIn, Unipile, OpenAI, Clerk, Convex, Polar, Vercel) on which the Service relies.

In any event, the maximum aggregate liability of NuMa Menu S.r.l. to the User, for any cause and regardless of the form of action, shall be limited to the amount actually paid by the User for the Service in the 12 (twelve) months preceding the event giving rise to the liability.

The above limitations of liability apply even in the case of breach of an essential obligation and regardless of whether NuMa Menu S.r.l. has been advised of the possibility of such damages.

The Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied. NuMa Menu S.r.l. expressly disclaims, to the maximum extent permitted by law, all warranties, including but not limited to:

• Warranty of results: NuMa Menu S.r.l. does not guarantee that use of the Service will produce specific results in terms of connections, replies, leads, or conversions;
• Warranty of LinkedIn compatibility: NuMa Menu S.r.l. does not guarantee that the Service complies with LinkedIn’s current or future terms of service, nor that LinkedIn will not change its policies in a way that renders the Service unusable;
• Warranty of availability (uptime): NuMa Menu S.r.l. does not guarantee that the Service will be available on an uninterrupted, timely, secure, or error-free basis;
• Warranty of message delivery: NuMa Menu S.r.l. does not guarantee that messages generated and sent through the Service will actually be delivered to recipients;
• Warranty of fitness for a particular purpose or non-infringement of third-party rights.

The User uses the Service at their own risk.

The User agrees to indemnify, defend, and hold harmless NuMa Menu S.r.l., its directors, employees, collaborators, and agents from and against any claims, actions, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to:

• The User’s use of the Service or use by anyone accessing the Service through the User’s account;
• The User’s violation of LinkedIn’s Terms of Service;
• The content of connection invites, messages, and any other communications sent through the Service, including AI-Generated Content;
• Violation of third-party rights, including intellectual property rights, privacy rights, and personality rights;
• The User’s negligence or willful misconduct in using the Service;
• Violation of these Terms or any applicable law or regulation.

The indemnification obligation survives the termination of these Terms and the closure of the User’s account.

14.1 Owner’s Right to Suspend and Terminate

NuMa Menu S.r.l. reserves the right to suspend or terminate the User’s access to the Service, in whole or in part, immediately and without prior notice, in the event of:

• Violation of these Terms and Conditions;
• Use of the Service for illegal, fraudulent, or abusive activities;
• Failure to pay subscription fees;
• Request by judicial or administrative authorities;
• Risk to the security or integrity of the Service or other users.

14.2 Effects of Termination

Upon account termination, NuMa Menu S.r.l. will proceed with the deletion of the User’s data within 30 (thirty) days from the date of termination, unless retention obligations are imposed by law. The User may request data export before deletion.

14.3 User’s Right to Cancel

The User may cancel their account at any time through the account settings or by contacting the Owner at privacy@reachloop.io. Account cancellation results in the immediate cessation of all active agents and the interruption of all automated actions.

14.4 Surviving Clauses

The following clauses survive the termination of these Terms: Definitions, Intellectual Property, Limitation of Liability, Warranty Disclaimer, Indemnification, Data Protection and Privacy, Governing Law and Jurisdiction.

The processing of the User’s and Prospects’ personal data is governed by the Privacy Policy, which forms an integral part of these Terms.

15.1 Data Controller

The Data Controller for the processing of personal data is NuMa Menu S.r.l., with registered office at Corso XXII Marzo, 4 — 20135 Milano (MI), Italy. For any data protection inquiries, the User may contact the Controller at privacy@reachloop.io.

15.2 Legal Basis for Processing

Personal data is processed on the following legal bases, depending on the context:

• Performance of contract (Art. 6(1)(b) GDPR): for the provision of the Service;
• Consent (Art. 6(1)(a) GDPR): for sending marketing communications;
• Legitimate interest (Art. 6(1)(f) GDPR): for Service improvement, fraud prevention, and security;
• Legal obligation (Art. 6(1)(c) GDPR): to comply with tax and legal obligations.

15.3 GDPR Compliance

NuMa Menu S.r.l. is committed to processing personal data in compliance with Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003 (Italian Privacy Code) as amended by Legislative Decree 101/2018. For further details on data subject rights, categories of data processed, retention periods, and international transfers, please refer to the Privacy Policy.

NuMa Menu S.r.l. shall not be liable for any failure or delay in performing its obligations under these Terms caused by force majeure events, including but not limited to:

• LinkedIn API interruptions or changes, changes in LinkedIn policies, suspension of LinkedIn services, or access blocking by LinkedIn;
• Natural disasters, including earthquakes, floods, hurricanes, volcanic eruptions;
• Pandemics, epidemics, or health emergencies;
• Government actions, including new regulations, sanctions, embargoes, judicial or administrative orders;
• Cyber attacks, including DDoS, ransomware, hacking, security breaches;
• Infrastructure failures, including power outages, hardware failures, network interruptions, cloud service provider malfunctions;
• Acts of war, terrorism, insurrection, or civil unrest;
• Strikes or labor disputes.

In the event of force majeure, the affected party’s obligations shall be suspended for the duration of the event. If the event persists for more than 90 (ninety) days, either party shall have the right to terminate the contract without any liability.

17.1 Entire Agreement

These Terms and Conditions, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between the User and NuMa Menu S.r.l. regarding the use of the Service and supersede any prior agreements, communications, or understandings, whether oral or written, on the same subject matter.

17.2 Severability

If any provision of these Terms is found to be null, invalid, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely approximates the original economic intent.

17.3 Waiver Does Not Constitute Precedent

The failure or delay by NuMa Menu S.r.l. to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of a specific breach shall not constitute a waiver of subsequent or similar breaches.

17.4 Assignment

The User may not assign or transfer their rights or obligations under these Terms without the prior written consent of NuMa Menu S.r.l. NuMa Menu S.r.l. may assign its rights and obligations to third parties, including subsidiaries or affiliates, without the User’s consent.

17.5 Notices

Notices relating to these Terms will be sent via email to the address provided by the User at the time of registration. The User is responsible for keeping their email address up to date. Notices shall be deemed received at the time of email dispatch.

17.6 Headings

Section headings in these Terms are included for convenience of reading only and do not affect the interpretation of the Terms themselves.

18.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with Italian law, without regard to conflict of law provisions.

18.2 Jurisdiction

For any dispute arising from or in connection with these Terms, the Service, or its use, the Court of Milan shall have exclusive jurisdiction, subject to mandatory consumer protection rules that may provide for a different venue.

18.3 Mandatory Mediation

Before initiating legal proceedings, the parties agree to attempt to resolve the dispute through mandatory mediation pursuant to Italian Legislative Decree 28/2010 and subsequent amendments, before a mediation body based in Milan. The mediation attempt is a condition precedent to filing a judicial claim. The parties undertake to participate in mediation in good faith.

18.4 Online Dispute Resolution

In accordance with Regulation (EU) 524/2013, consumer Users are informed that the European Commission provides a platform for online dispute resolution (ODR), accessible at: https://ec.europa.eu/consumers/odr.